Cancellation and Rescheduling Policy
At CityPhysioClinic, we understand that unforeseen circumstances may arise, and you may need to adjust your appointment. We value your time and our commitment to providing quality care, and therefore, we have established the following cancellation and rescheduling policy to ensure the best experience for all our patients:
1. Cancellation and Rescheduling:
- We kindly request that you notify us of any appointment changes at least 48 hours before your scheduled appointment time. This allows us to make necessary adjustments and accommodate other patients in need of our services.
- To cancel or reschedule your appointment, please contact us by phone at 07955999355 or email at bookings@darkorange-elephant-519053.hostingersite.com.
- Cancellations or rescheduling requests made with less than 48 hours’ notice may result in a cancellation fee.
2. Cancellation Fees:
- Cancellation or rescheduling requests made with less than 48 hours’ notice may result in a cancellation fee. The fee amount is as follows:
- For standard appointments: full fee will be charged
- For extended or specialized appointments: full fee will be charged
3. No-Show Policy:
- Failure to attend a scheduled appointment without prior notification will be considered a no-show (Did Not Attend – DNA).
- DNAs may also result in a cancellation fee, as outlined above.
4. Late Arrivals:
- We highly value punctuality to ensure each patient receives the full benefit of their appointment.
- If you arrive late, your appointment may need to be shortened to accommodate subsequent bookings. We will do our best to provide the most comprehensive treatment within the remaining time.
5. Respecting Our Policy:
- Our cancellation and rescheduling policy is in place to provide the best care and scheduling for all our patients.
- We appreciate your understanding and cooperation in adhering to these guidelines.
For any questions or concerns regarding our cancellation policy, please feel free to contact us. We aim to provide exceptional care and accommodate your needs to the best of our ability while ensuring fairness to all our patients.
Thank you for choosing CityPhysioClinic for your physiotherapy needs.